Projects > Product Design > Turkcell B2B Cloud Redesign
With an extensive infrastructure & facility network at hand, Turkcell Bulut needed to upgrade their digital platforms and customer experience, in order to show their true potential to prospective or existing clients.
Our work for Turkcell Bulut consists of building a responsive web environment (spanning mobile, tablet and desktop) with high standards in usability and aesthetics.
As the design team executing the project, we were responsible for every stage of our Design Thinking phases to tackle this highly complex challenge with a human-centric mindset.
As the project team, we started with understanding the problem. We made ourselves familiar with the product and its strategy with stakeholder meetings and benchmark studies.
Followed by user interviews that helped us uncover main problems that users had. We also conducted a field visit to the data center.
We went through all flows with participants and we took notes where we spotted problems.
My team also planned and executed several workshops involving stakeholders in order to ideate around the to-be Turkcell Bulut digital experience.